Getting started
Introduction
What HavnSight is, and how its four products fit together.
HavnSight is a modular platform for support and operations teams. It brings your service desk, on-call, knowledge base and workflows into one place, on one identity.
The four products
| Product | What it does |
|---|---|
| Desk | Takes requests by email or web portal, routes them to the right team and tracks deadlines. |
| Respond | Manages on-call schedules and escalation policies, and pages the right person. |
| Keystone | Holds private runbooks and a public help centre, written in Markdown and instantly searchable. |
| Flow | Connects the products with visual workflows, so routing and updates happen automatically. |
Each product works on its own. Start with the one you need today and add the others when you are ready. Because they share one identity and one set of data, they work better together.
HavnSight Intelligence
HavnSight Intelligence is AI built into the platform. It reads each request in context, drafts replies grounded in your own Keystone documentation, and routes incidents to the team that is on call. See the overview.
Next step
Create a workspace. It is free to start and needs no credit card.